Frequently Asked Questions
Frequently Asked Questions
Ear wax removal treatment costs £50 for both ears or £30 for one ear. We have a 'no wax, no fee' policy. If upon examination, we discover that you have no wax to remove but are still experiencing hearing loss, then we will recommend that you visit an Audiologist for a hearing test and we will not charge a fee. If upon examination, we discover that you have no wax to remove but have an infection, then we will recommend that you visit your GP. Occasionally, it may take more than one visit to remove all the wax - you will only pay one fee. The best way to promote quick and thorough removal of wax at the first appointment is to properly soften the wax by using olive oil.
Please use an olive oil spray such as Earol (available from most chemists) or olive oil drops in your ears for at least 4-5 days before treatment because this helps with the removal of hardened or impacted wax. Please do not use any chemist product that includes chemicals in your ear because this can cause irritation and does not soften the wax for removal.
How long will it take?
Please allow 30 minutes for your appointment. This allows sufficient time to gather personal and medical information and to complete treatments for either one or both ears. The treatment cost is the same whether the treatment takes up a portion of your appointment time or requires the full appointment time.
I don't know whether I need just one or both ears treated. What should I book?
You will receive a 30 minute appointment for your appointment whether you have one or both ears that need treating. Please indicate initially whether you believe that you require one or both ears treating but the treatment charge will depend upon our assessment of what needs treating and your preference.
Can I pay by credit or debit card?
Yes, we have a card payment facility and also accept payment by cash or cheque. Please make full payment on the day of your treatment (we may make alternative arrangements if we are visiting you at a nursing home).
Can we treat children?
Yes, we can treat children who are 13 years or older, if accompanied by a parent or guardian. This is for safeguarding purposes.
In giving us your personal and medical information you consent to us using this information to provide you with your ear wax removal treatment. We do not sell or pass on your data to third parties for marketing purposes. We will only keep your personal information for as long as it is needed to provide you with our services, or for as long as is required by law and to fulfil accountancy requirements. Under current and applicable UK and European Law you have the right to request information about the personal data that we hold in our records on you. If the information is incomplete, irrelevant or wrong you can request that the information is removed or corrected. You can withdraw your consent for us to use your information for marketing purposes or to notify you of special offers, or for any other reason, at any time by writing to us at: Lyme Bay Ear Clinic Ltd , Hope Cottage, Gore Lane, Uplyme, Lyme Regis, Dorset, DT7 3UU. You can also email us at: [email protected] Our Data Protection Officer is: Mr John Collins. We are registered with the ICO: ZB221728.
Terms and Conditions
The use of our website confirms that you accept our terms and conditions and data protection and privacy policies. The copyright and intellectual property of our website is owned by Lyme Bay Ear Clinic Ltd. This website and its contents will be governed by English Law and subject to the exclusive jurisdiction of the courts of England and Wales. Although we have taken care with our website and arranged for it to be hosted by a reputable server we cannot guarantee that the website will be free from viruses or bugs. We accept no liability for any material uploaded or transmitted through the website and we therefore recommend that you have anti-virus software. You must not misuse or damage our website by knowingly introducing viruses, bugs, spyware or any other type of technical material that may be harmful. You must not attack our site with a denial of service attack or attempt to gain unauthorised access to our site. Any breaches may commit an offence under the Computer Misuse Act 1990 and we will report any misuse and abuse to the relevant legal authorities.